What to do if your NSD order for securities transfer is not executed?

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General Information

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Once you submit a securities transfer order to NSD, it will either be executed immediately (if no deferred date is specified) or, within 15 minutes, you will receive a report in the DCU cabinet indicating why the order was not accepted.

Reasons for Order Non-Execution and Next Steps

Immediately after submission

The order will be executed if everything is correct and there are no errors.

If there are actual errors in the order, a GS001 rejection report will be sent. In this case, you can only resubmit the order.

Error example: a non-existent security or counterparty is specified.

The GS001 rejection report will be sent immediately only if the order is submitted during an open trading day. If submitted later, the report will arrive the following morning.

Within 15 minutes after submission

If no matching order is found, a GS036 report will be sent.

What to do: contact your counterparty, confirm that the counterparty order was submitted, and verify the main parameters of the order.
If a matching order is found but there are discrepancies in the fields, a GS101 or GS036 report will be sent.

What to do: the error could be on your side or the counterparty's. Contact your counterparty and discuss field corrections.
If you do not have enough securities to sell, a GS101 report will be sent.

What to do: this may happen if there is a shortage of securities or they are blocked on the exchange because they are pledged. Check the debiting section, contact your traders to cancel orders, unblock the securities, reduce limits, and/or take other necessary actions.
If none of the above reports are received, it means your order is currently undergoing compliance review at NSD.

What to do: NSD will contact you to request additional documents or comments. Check for requests from us, respond to them, and wait for execution. Typically, documents received by NSD before 5:00 PM are reviewed on the same business day.

The NSD team is always available to help you resolve order delays. However, before contacting us, please check your DCU cabinet—if the order is not executed, there is likely already a report in your cabinet indicating the reason.

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Non-bank credit institution joint-stock company National Settlement Depository (NKO JSC NSD) is the central securities depository of the Russian Federation. The status of the central securities depository was assigned by the Russian Federal Financial Markets Service by its order No. 12-2761/PZ-I dated November 6, 2012. License No. 045-12042-000100 dated February 19, 2009 for a professional participant in the securities market to carry out depository operations, issued by the Russian Federal Financial Markets Service. License No. 3294 for banking operations, issued on August 4, 2016 by the Bank of Russia. License No. 045-00004-000010 dated December 20, 2012 for clearing operations, issued by the Russian Federal Financial Markets Service. License No. 045-01 dated December 28, 2016, for repository operations, issued by the Bank of Russia. Location: Moscow, Spartakovskaya Street, Building 12. Personal data processing on the website is carried out in accordance with "Personal Data Processing Policy". By continuing to work on the website, you hereby confirm that you have read the Personal Data Processing Policy of JSC NSD, give your consent to JSC NSD to process your personal data in accordance with the terms of this policy, and also give your consent to the automated processing of your personal data (cookies, information about the actions you perform on the website, information about the devices used for this, date and time of the session), including using the Yandex.Metrica metric programs, by performing the following actions: collection, recording, systematization, accumulation, storage, clarification (updating, modification), retrieval, use, blocking, deletion, destruction, transfer (provision, access) to third parties providing JSC NSD with the service using metric programs. Data is processed to improve the website, enhance NSD's products and services, identify user preferences, and provide targeted information on NSD's products and services. This consent is valid from the moment it is provided and for the entire period of use of the website. If you refuse data processing by metric programs, you are informed of the need to stop using the website or disable cookies in your browser settings.